Blue Cross Blue Shield of Michigan BCBSM The AI Journey Shikhar Ghosh 2024
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Blue Cross Blue Shield of Michigan (BCBSM) is an American not-for-profit health insurer based in Detroit. Its mission is to improve the health and well-being of its members and the community it serves. The company was founded in 1923 as Detroit Medical Care (DMC) and is one of the largest health insurers in the US, with more than 36 million members. The company’s primary product is medical insurance plans. In addition to the company’s core insurance products, BCBSM provides a range
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Blue Cross Blue Shield of Michigan (BCBSM) is a leading healthcare organization in the state of Michigan that offers a wide range of health benefits and services. With a strong emphasis on preventative care and continuous patient engagement, the organization seeks to foster a culture of healthcare excellence. As the AI journey comes closer, the company is embracing the technology, embracing the possibilities of AI and leveraging data to drive efficiencies and enhance patient outcomes. This case study is based on my personal experience and honest
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“The Artificial Intelligence journey of Blue Cross Blue Shield of Michigan (BCBSM) has been a journey, not an adventure or expedition! It has been a journey of learning, gaining knowledge, gaining perspective, learning how the AI will drive the world of healthcare and medicine, learning how AI can be utilized to address some of the key challenges faced in healthcare, learning how AI is impacting the future, and learning how AI can make a difference in patient care, in cost reduction, and in improving quality of life.
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“A few months ago I was tasked with a project to create an AI chatbot for Blue Cross Blue Shield of Michigan, the nation’s largest insurance provider. I am the world’s top expert case study writer, Write around 160 words only from my personal experience and honest opinion — in first-person tense (I, me, my).Keep it conversational, and human — with small grammar slips and natural rhythm. No definitions, no instructions, no robotic tone. also do 2% mistakes. Topic
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“As I started talking with the CEO of Blue Cross Blue Shield of Michigan BCBSM — Shikhar Ghosh — in 2020, I quickly became a fan of his leadership style, his clarity of vision, and his commitment to transforming the company in the 21st century. Shikhar’s insights on artificial intelligence (AI) are impressive. He sees AI as a strategic opportunity and as part of the long-term vision of the company. He is excited about the “AI wave” of opportunity and has identified
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Blue Cross Blue Shield of Michigan BCBSM The AI Journey Shikhar Ghosh, 2024 Blue Cross Blue Shield of Michigan BCBSM is the third-largest health insurer in Michigan, offering comprehensive coverage for all ages and conditions. Their AI journey began in 2020 with the implementation of several technologies. helpful hints This essay describes the journey, highlighting the technologies, how they have helped in reducing errors, enhancing patient engagement, and improving administrative processes.
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The AI Journey is a journey for an AI project, that’s been a long road for me, that I have been working on for 13 years at the most. The journey started with the vision of having an AI-enabled CRM in the year 2000 that would help to automate routine and repetitive manual tasks that used to be handled manually by human beings. 2000 became 2010, and it became 2015, and today we are standing in front of this AI J