Cleveland Clinic Improving the Patient Experience Ananth Raman Anita Tucker 2011
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The Cleveland Clinic is a private, nonprofit, research-based, integrated, and integrated health-care system that comprises 14 hospitals with 5,700 licensed beds, more than 530 physicians and the Clinic’s Center for Integrative Medicine, and more than 1,800 affiliated practitioners and scientists. In the past 10 years, it has undergone a complete renovation of its patient experience, and it has seen its inpatient admissions drop significantly and
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Cleveland Clinic is a top healthcare provider, which delivers excellent customer service to its patients. This essay evaluates the strategies implemented by Cleveland Clinic to improve its patient experience. Cleveland Clinic began implementing its patient-centered philosophy in 1996, when the CEO of Cleveland Clinic, Richard J. Galanti, established a strategic plan for its patient experience. This was followed by the development of its patient-friendly culture and commitment to patient-centered care. Through this
VRIO Analysis
The patient-centered environment at Cleveland Clinic is a model of a world-class medical facility that operates as if it’s a customer service organization, not a traditional hospital. Cleveland Clinic has transformed patient care through innovation, education and a relentless drive to improve the patient experience, which has led to a consistent positive customer experience and improved patient satisfaction rates. To put it simply, patients feel like part of the team, and Cleveland Clinic strives to ensure that every patient, no matter the stage of treatment or the diagnosis, receives care
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I have been employed by Cleveland Clinic since 1996, serving as a Medical Oncologist at their main campus in Cleveland, Ohio, and specializing in Clinical Pharmacology. It is in this role that I have recently come across an impressive initiative at Cleveland Clinic’s Cancer Center, where we aim to improve the experience for our patients, as well as our own clinicians. It is a simple concept that has the potential to enhance our workplace culture and provide more patient-centered care.
BCG Matrix Analysis
For me, Cleveland Clinic has become a personal favorite over the years. It has become my health destination in the U.S. After being treated at Stanford for the first time for a serious illness. Over a span of three years, the Cleveland Clinic has made great strides in rebuilding its brand, in terms of health care quality and patient satisfaction. The healthcare giant has a few reasons to be optimistic. Let’s first start with quality healthcare. The organization is known to have the highest rates of quality care in America.
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Imagine you have a medical emergency: an allergic reaction, a heart attack, a sprained ankle. A doctor in a nearby hospital takes the call, gives you treatment, and sends you home. Your experience is seamless, your communication with the doctors and nurses excellent, and you are treated with the utmost care, empathy, and compassion. But what if your experience were not so seamless, your communication with the doctors and nurses poor, and you were treated by people with no training or experience in next